Refund & Return Policy

Returns, Refunds, Cancellations, and Exchanges: Ezyecom

What We Will Do Together:

1. Submit a Return or Replacement Request: Raise a return or replacement request within 7 days from the delivery date if you’ve received the wrong or expired product(s). Submit your request with your order and contact details via our support options, or you can raise a request using the Chat option. For damaged or missing products, please raise the request within 2 days from the delivery date.
2. Allow 2 Working Days for Review: Our team will review your return request within 2 working days.
3. Pickup Arrangement: Once reviewed, we will arrange for our courier partner to pick up the products. If reverse pickup service is not available in your area, you will need to self-ship the product via a reliable courier. We will reimburse the courier charges to your Ezyecom Wallet or other preferred wallets.
4. Verification and Action: Upon receiving the product(s), we will verify them and initiate a replacement or refund based on stock availability.

Conditions for Return or Replacement: Wrong product delivered, expired product delivered, damaged product delivered (physical damage, tampered product, or packaging), incomplete order (missing products)

Conditions Where Returns/Replacements Won’t Be Accepted: Opened, used, or altered products, missing original packaging (mono cartons, labels, etc.), return/replacement request generated after 7 days from the delivery date, damaged or missing product reported after 2 days from the delivery date

How Are Returns Processed? Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.

Order Cancellations You can cancel your order through the CANCEL button on the order details page under the My Account section. Simply provide a reason for cancellation, and we’ll handle the rest. Note: Orders can only be canceled before the status is marked as “Ready to Ship.”

Refund Process For prepaid orders, the refund will be credited to the original payment method within 7 business days. For Cash on Delivery orders, please provide your bank details for the refund.

Refund Timeline For canceled orders, refunds are processed within 7 business days. For returns, refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.

Partial Order Returns Yes, you can return any eligible products within 7 days of delivery.